BPO jobs in India

BPO jobs in India have become a fast career option and the BPO Industry itself has rapidly grown over the last few years. There is a vast selection of profiles ranging from customer service executives, offshore customer care specialists to Fresher BPO jobs and Trainee/Management Trainee PHO jobs and even Technical Support Executive jobs in this sector.

Cities like Delhi, Bangalore, Hyderabad, Cochin, Pune, Chandigarh, Gurgaon & Noida are especially booming as outsourcing centers. The BPO jobs in india (Business Process outsourcing) have given a new definition to jobs in India and also helped in the growth and development of the employment sector in the country.

BPO jobs in India have become a fast career option

BPO jobs in India have become a fast career option and the BPO Industry itself has rapidly grown over the last few years. There is a vast selection of profiles ranging from customer service executives, offshore customer care specialists to Fresher BPO jobs and Trainee/Management Trainee PHO jobs and even Technical Support Executive jobs in this sector.

Cities like Delhi, Bangalore, Hyderabad, Cochin, Pune, Chandigarh, Gurgaon & Noida are especially booming as outsourcing centres. The BPO jobs in india (Business Process outsourcing) have given a new definition to jobs in India and also helped in the growth and development of the employment sector in the country.

Infosys procurement BPO providers have increase BPO jobs

In recent years, many Indian-based procurement BPO providers have made significant strides in building a global value proposition that extends beyond labour cost arbitrage. Some firms have been more successful than others, even though offshore labour nearly always plays a key part in the staffing/talent equation in these types of engagements for Indian-based providers. Infosys, which continues to expand its procurement BPO presence, is a solid example of a BPO that has gone global (and local) with a value proposition that extends beyond shuttling bodies to lower cost labour markets and filling modern campuses in developing economies with smart grades looking to hop from opportunity to opportunity. In a series of posts looking at Infosys' procurement BPO capabilities, we'll consider how the firm has developed their self-described sourcing and procurement (S&P) practice and also how it has grown through increased global capabilities and expansions. Later in this series, we'll tackle Infosys points of differentiation in the market, and finally, we'll look at the customer experience and perspective in working with Infosys.


In terms of broadening out its delivery capabilities, Infosys continues to expand in Mexico, where it is serving a number of BPO jobs, as well as Brazil. Non-onsite US capacity is handled through its delivery center in Atlanta. In total, Infosys has 13 global delivery centers and 25% of its procurement BPO practice (in the sourcing/procurement area, not counting A/P) is located outside of India. The team's leverage spans some 900 different resources with capabilities -- which we'll get to in the next post in the series -- that factor into account a range of skills and areas of expertise (e.g., process knowledge, category focus and technology). Although certainly, like all Indian-based providers, extensive training and education for those new to procurement also factors into the staffing equation.Through its relationship with SAP and a variety of home grown capabilities, Infosys brings experience in a range of technology-enabled indirect purchasing areas including catalog-based procurement, catalog management, supplier enablement and invoicing/payment/working capital. How do these and related capability and technology offerings fit into the broader Infosys S&P suite of capabilities? Stay tuned for Part 2 of this post, when we will examine Infosys' increment of BPO jobs.

Common BPO Myths

There are some common myths that are related to business process outsourcing. Some of the myths are completely untrue and have no direct effect on a nation's economy. Read this article to know more about common BPO myths.

There are number of myths that are related to business process outsourcing. As the BPO firms have mushroomed across the globe a number of myths have been associated with it. In order to get the maximum benefits from BPO's these myths have to be dispelled. Given below is the list of popular outsourcing myths

1. Americans are becoming unemployed: The fact is that more Americans are getting employed than ever before. According to the household survey of Americans there are about 1.9 million more Americans that are employed since the recession has started to cease. Today there are more than 138.3 million workers in the U.S economy. Therefore this myth is completely untrue.

2. Business process outsourcing excludes many discouraged workers: The fact is that, unemployment is reducing despite a surging workforce. The unemployment rate has been low at 5.6 percent and the workforce is growing. Now there are 2.03 million more people in the labour force. Therefore there has been no evidence of growing discouragement in a work place.

3. The growing number of call centres will lead to job losses: This is one of the common myth associated with outsourcing, in fact it has little impact and represents less than 1% of gross turn over. Over the past decade, the people in United States have lost an average of 7.71 million of job every quarter. This is one of the most alarming situations of jobs lost. This estimates that 3.3 million BPO jobs will be outsourced between the year 2000 and 2015. This means that only 0.71 percent of all jobs lost per quarter.

4. BPO jobs have led to economic freedom: This has led to free trade, free labor and free capital. This is necessary for new jobs and higher standards of living. The countries that adopt policies antithetical to outsourcing freedom and try to protect jobs from being outsourced tend to retard economic growth. This in return leads to fewer jobs.

5. Any job outsourced leads to a job lost: This is completely untrue as outsourcing means efficiency. It means getting better final output with lower cost inputs. This in return leads to lower price for all US firms and families. Lower prices directly leads to higher standards of living and more jobs in growing economy.

6. BPO is one-way street: In fact it works both ways. The number of jobs coming from other countries to US is increasing at faster rate than the jobs lost overseas. According to Organization for International Investment the number of manufacturing jobs insourced are higher than those outsourced by 82 percent. The insourced jobs were higher paying than those outsourced.

7. The manufacturing jobs in US are moving to poor nations: US alone is not losing its manufacturing jobs but even countries like China too. China has sharper decline and has lost 15 percent of its industrial jobs.

8. Only large companies benefit from outsourcing: This is not right all companies whether big or small benefit from outsourcing. As the cost decline every consumer benefits from outsourcing

9. US government should ban companies that outsource jobs: History says that protectionism is isolationism and leads to failure. The proposal to punish business houses that outsource jobs, change in tax rules, and introduction of high tariffs will lead to unintended consequences. Such measures would injure US firms that export goods and services and erode the growth of US economy.

10. BPO's just make and receive calls: This is not true because a call center has different motive altogether. It is set with a purpose to provide customer service which in return helps a company to gain maximum profits.

These are some of the common BPO myths. Due to economic meltdown the negative impact of business process outsourcing has already been exaggerated. Therefore the benefits of outsourcing have to be brought in the front line.

Ride On Success With BPO Jobs In Bangalore

Newer companies eying Bangalore as a prospective place to begin business and the already established ones flourishing is the key reason for thousands of BPO Jobs in Bangalore every year.

According to the NASSCOM, the figure of Call centre jobs in Bangalore is going to increase, as more and more companies are gaining interest in offshore outsourcing to India.

CRM/ Call Centers/ BPO/ ITES/ Med.Trans is a right career decision, if one is interested in providing technical support and building customer relations through inbound calls. Handling technical queries & objections is the chief task of the job and customer retention along with up sales is the basis for performance judgment.

Wipro BPO is uniquely positioned to service customer requirements by leveraging its tenets of quality and innovation, the best people talent, self sustaining process framework and domain knowledge. Accenture is a fine option if you can communicate well with people at all levels and enjoys working as part of a team. IBM India has over 38,500 employees and is India's largest MNC employer. At KPIT Cummins BPO, the urge to collectively make a difference and yet be recognised as an individual makes it an absolutely wonderful work place. Nipuna has developed one of the widest suites of BPO service offerings. They offer the complete spectrum of Outsourcing consulting, solutions and services to multiple industry verticals.

There are numerous Human Resource Consultancy companies specializing in the recruitment, training and consulting areas and is the manpower provider to ITES industry. Kelly Services is recognised by leading technology companies around the world as the leader in Staffing services. Personnel Search Service Pvt. Ltd., established in 1981, is India's premier HR solutions provider serving the various requirements of reputed organisations. Fact Personnel Pvt. Ltd. is another leading HR consulting organisation catering to global majors.

The HR experts feel, the well organised infrastructure, huge pool of talented professional workers and the reputation of Indian IT industry have contributed to this immense growth of the BPO sector.
The existing scenario suggests that there is a lot more the BPO industry in Bangalore has to witness... Experts affirm Bangalore is the heart of global BPO fraternity!

BPO Industry - Changing Trends in Careers and Jobs

These days, BPO Industry is a hot seat for many young people!

There has been growing awareness about the changing trends in today's fast-paced and exciting world for the youth venturing out to earn a living and gain worthwhile experience while balancing personal interests. The BPO (Business Process Outsourcing) boom is the Indian youth's newest mantra, as it allows for a lucrative, modern and quick-to-rise opportunities for those eager to work hard-and play even harder!

Yes, the BPO industry not only imparts the necessary training to new entrants but also provides the new recruits with immense possibilities for fun and friendly interaction with peers and seniors by making gym, pool parlor, cafeteria, clubhouse, Internet surfing zones and a host of other facilities extended to them for after-work unwinding.

The phenomenal rise in the popularity of the International BPO industry has been due to the major outsourcing done by multi-national organizations worldwide and India is the chosen base since it has many strengths, chief among which are a vast workforce of educated, English speaking, tech-savvy workforce that are eager to learn and keen to excel; therefore a force to reckon with today.

The BPO industry now provides long-term career growth for young graduates in varied streams and opportunities exist for persons with higher qualifications as well at senior levels. Usually, the BPO industry is more open to fresh graduates than any other field of service and also invests in the fresh workforce by helping the candidate grow from the very first level-that of a customer service officer- to a Head of Program and above in about 4-6 years, depending on performance and ability of the person. For MBA's, CA's, persons with HR training, training in Psychology, there are senior positions open at managerial/VP level and lateral moves from various backgrounds like hospitality, retail, customer service is a mounting trend too.

Nasscom reports credit the BPO industry growth at an expected USD 7.3 billion towards the end of 2006; thus, it may well be a veritable training ground for smart Indian youth to learn business communication and problem solving skills.